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1.1 SECUREFX is a registered trading name of SECUREFX CAPITAL LTD. SECUREFX deal, arrange and manage Securities. We help traders and Introducing Brokers achieve their business goals and personal ambitions by offering an extensive portfolio. Our business is built on integrity and trust, offering an industry leading combination of dynamic products, competitive trading parameters and premium, one-on-one service. It is SECUREFX’s mission to enable the personal ambitions and business goals of FOREX traders and IBs, through under pinning dynamic products with competitive trading parameters and a premium customer experience.
1.2 f you have any questions about this policy or how we collect and use personal information about you please contacts using the contact details provided below. We also have a dedicated Data Compliance Officer, who is responsible for data compliance issues
2.1 SECUREFX is committed to protect the privacy of your personal and financial information obtained to enable us to provide you with a secure website for you transactions. This policy confirms details how SECUREFX manages the information provided to us by you or a third-party in connection with our provision of services to you or which we collect from your use of our services via out website(s) and app(s). SECUREFX will use your personal information in accordance with this Privacy and SecurityPolicy
2.2 Data protection regulations require that the personal information we hold about you must be:
3.1 SECUREFX collects certain personal information in order that it may meet the needs of its customers. By collecting certain personal information, SECUREFX is able to monitor and improve the services which it offers to its existing and potential customers.
3.2 SECUREFX will use this information for the following purposes:
4.1 SECUREFX will collect and hold information about you when you complete an online application or other type of form or access and trade on your account through this website or another service we provide to you. The kind of personal information you give us may include (but is not limited to) name, address, date of birth, passport number, tax identification number, email address telephone number, employment and income information, credit/debit card information, transaction history and financial statements.
4.2 SECUREFX may derive information from your use of this website or another service we provide to you and may store this information with your personal profile. This information may include site areas visited, pages viewed, frequency and duration of visits, types of transactions conducted, documents downloaded and other websites which may have referred you or to which you link.
4.3 By opening an account with SECUREFX and by placing Orders and entering into transactions, you acknowledge that you will be providing personal information (possibly including sensitive data) within the meaning of The General Data Protection Regulation “GDPR” or any other applicable laws and regulations to us, and you consent to the processing of that information by SECUREFX for the purposes of performing its obligations under this Agreement and administering the relationship between you and SECUREFX, including the disclosure of the information to Affiliates both within and outside European Union and/or European Economic Area.
4.4 SECUREFX needs certain information to carry out an agreement with you and you must provide this in order to enter in to an agreement with SECUREFX to provide you with products and service. If you do not, we may not be able to offer you any products or services. Mandatory information fields are generally set out in the application.
4.5 Other correspondence or interaction (for example by email, telephone, SMS or via our website) between you and SECUREFX, will include personal information (such as names and contact details) in that correspondence. This may include enquiries, reviews,follow-up comments or complaints lodged by or against you and disputes with you or your organization.
4.6 SECUREFX may also collect details of phone numbers used to call our company and the date,time and duration of any calls. Please note that if we record your calls to or from SECUREFX, we will inform you of this.
5.1 SECUREFX may keep and use such information to comply with any legal requirements or if it is necessary for our legitimate interest or for any one or more of the following purposes:
5.2 You consent to SECUREFX using your personal information for the above-stated purposes.
5.3 Where we use your personal information for marketing purposes to inform you about SECUREFX’s products and services that might be of interest to you, you always have the right to ‘opt out’ of receiving such a communication.
5.4 You can exercise the right at anytime by contacting us using the details provided at the start of this policy. If we send you any marketing emails, we will always provide an unsubscribe option to allow you to opt out of any further marketing emails. If you “opt-out” of our marketing materials you will be added to our ‘suppression list’ to ensure we do not accidentally send you further marketing. Where you unsubscribe from any postal marketing, you may initially still receive some content which has already been printed or sent, but we will remove you from any future campaigns. We may still need to contact your administrative for operational purposes,but we will make sure that those communications do not include directmarketing.
5.5 If you are an existing customer or are acting as a business we use your contact details as necessary for our legitimate interests in marketing to you and maintaining a list of potential customers.
5.6 If you are not an existing customer, and are not acting as abusiness, we will only contact you for marketing purposes with your consent (whether we have collected your details directly from you,or through a third party).
5.7 SECUREFX will only use your personal information for the purposes for which it collected it asset out in this policy, unless SECUREFX reasonably considers a need to use it for another reason and that reason is compatible with the original purpose. If SECUREFX needs to use your personal information for an unrelated purpose, SECUREFX will notify you and will explain the legal basis which allows to do so.
6.1 In the event that SECUREFX is subject to negotiations for the sale of its business (whole or part of), or sold to a third party or undergoes a re-organization, you agree that any of your personal information which we hold may be disclosed to such party or its advisors as part of any due diligence process for the purpose of analyzing any proposed sale or re-organization or transferred to that re-organized entity or third party and used for the same purposes as you have agreed to under this Agreement.
7.1 You are not required to provide any personal information requested by SECUREFX. However, without that information, SECUREFX may be unable to open an account for you, where the information is requested in an Application form, or to provide you with any other services, information or assistance you have sought.
7.2 Data protection law gives you a number of rights when it comes to personal information we hold about you. The key rights are set out below. More information about your rights can be obtained from the SCB. Under certain circumstances, by law you have the right to:
8.1 You may inform SECUREFX at any time that your personal details have changed or that you wish SECUREFX to review, verify, correct, or request erasure of your personal information, withdraw your consent to the processing, or request that we transfer a copy of your personal information to another party. Please contact us via email at Support@securefx.net.
8.2 SECUREFX will change or delete your personal information in accordance with your instructions, except to the extent that we are required to hold your personal information for regulatory or legal purposes, to provide you with the services you have requested or to maintain adequate businessrecords
9.1 Under The Bahamas, South Africa, Mauritius and United Kingdom data protection legislation, you have, subject to certain exceptions, The right to obtain copies of any personal information which SECUREFX holds about,the purposes for which they being or are to be processed, and the recipients or classes of recipients to whom such information is or may be disclosed. You are entitled to inform SECUREFX of any inaccuracy in your personal information.
9.2 If you wish to access any personal information SECUREFX may hold or wish SECUREFX to correct any misinformation, please notify us in writing using the address provided at the start of this policy. SECUREFX may charge a fee (details of which are available upon request) for providing access to the information to cover the cost of verifying the application and locating, retrieving, reviewing, and copying any material requested.
9.3 SECUREFX may need to request specific information from you to help to understand the nature of your request, to confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
9.4 Please consider your request responsibly before submitting it. SECUREFX will respond to your request as soon as possible. Generally, this will be within one month from the date your request was received. If the request is going to take longer to deal with, SECUREFX will let you know.
9.5 If you make a written request to us, we will also correct, delete, and/or block personal information from further processing if that information proves to be inaccurate.
10.1 SECUREFX uses cookies (and other tools such as webpage counters or other analytics tools) to gather information about your access to this website and other services we provide to you. Cookies are small pieces of information which uses a unique identification tag and are stored on your device as a result of you using this website or other service we provide to you. SECUREFX uses this as necessary for our legitimate interests in administering our website and to ensure it operates effectively and securely.
10.2 We, or third-party advertisers, may also use this information to serve ads on you. Where those adverts are targeted, this may involve using website information and information we (or our third-party advertisers) have obtained from third parties. This will not include information such as your name or contact details. Where our adverts are displayed to you using your information, your information is used as necessary for our legitimate interests in marketing to you.
10.3 We keep this website information about you until the relevant cookie expires or is removed by you.
10.4 When cookies are used by us, they collect statistical and factual information about how you use our services. Most internet browsers are set up to accept cookies. If you do not wish to receive cookies, you may be able to change the settings of your browser to refuse all cookies or to have your computer notify you each time a cookie is sent to it, and thereby give yourself the choice whether to accept it or not. However, this may impair the quality of the services that we provide to you in relation to your account.
10.5 We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar Is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.
10.6 Our website includes Advertising Features by Google, you acknowledge you adhere to the Google Advertising Features Policy, including rules around sensitive categories, have the necessary privacy disclosures and rights from your end users for such association, and that such data may be accessed and/or deleted by end users via My Activity. You acknowledge that you have the necessary rights from your end users, including disclosures in your privacy policy to share this data with Google.
11.1 Our website may, from time to time, contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
12.1 This is information about you which you provide when you post content on SECUREFX’s website, social media, and any other SECUREFX’s sites. This may include reviews, photographs, videos, and other content.
12.2 We may display and publish this information on our platforms as part of our contract with you or as necessary for our legitimate interests in providing content to our users.
12.3 This information is kept for as long as you have an account with us and may be retained and displayed indefinitely after you close your account.
13.1 VISITOR INFORMATION
SECUREFX collects information about visitors to our premises. SECUREFX may record information on your visit, including the date and time, who you are visiting, your name, employer, contact details, and vehicle registration number. If you have an accident at our premises, this may include a record of your accident.
13.2 CCTV
SECUREFX may operate CCTV at our premises which may record you and your activities. We display notices to make it clear what areas are subject to surveillance. We only release footage following a warrant or formal request from law enforcement, or as necessary in relation to disputes.
13.3 SECUREFX use this information as necessary for our legitimate interests in administering your visit, ensuring site security and visitor safety, and administering parking.
14.1 SECUREFX’s office headquarters are based in the United Kingdom with a main data centre located in the United Kingdom also. However, where required to perform our contract with you or for our wider business purposes, the information that we hold about you may be transferred to, and stored at, a destination outside the United Kingdom and the EU.
14.2 You acknowledge and agree that your personal information may be transferred within or outside the The Bahamas, United Kingdom and European Economic Area (EEA). You agree that we will be permitted, if so required, to furnish relevant information concerning your Trading Account(s) to any person who we believe to be seeking a reference or credit reference in good faith. The information we share may affect your ability to obtain credit. Please note that SECUREFX only transfers personal information to organizations outside The Bahamas if SECUREFX has assessed the organization as having appropriate controls and safeguards in place to protect your personal data.
14.3 Some countries or organizations outside of The Bahamas, United Kingdom and the European Union which we may transfer your information to will have an “adequacy decision” in place, meaning The Bahamas considers them to have an adequate data protection regime in place. Data may be transferred to, stored, and processed in countries which do not offer “adequate protection” for the purposes of Directives of the SCB for any purpose related to the operation of your Account. Such purposes include the processing of instructions and generation of confirmations, the operation of control systems; the operation of management information systems; the carrying out of such credit and identity checks as we may deem necessary or desirable; and allowing staff of any of our Affiliates who share responsibility for managing your relationship from other offices to view information about you. You agree that where it is necessary for the provision of these or other Services to you, we may transfer your information to persons who provide services to SECUREFX, including where those persons may be outside the EEA. You consent to SECUREFX’s processing and disclosing such information in accordance with SECUREFX’s Privacy and Security Policy published on SECUREFX’s website(s), as may be updated from time to time.
14.4 If we transfer data to countries or organizations outside of The Bahamas that do not have an adequate data protection regime in place, we will ensure that appropriate safeguards (for example, model clauses approved by the EU or a data protection authority) are put in place where required. To obtain more details of these safeguards, please contact us.
15.1 SECUREFX takes security very seriously and adopts industry and information security best practices to protect your personal information and ensure it is not accessed by unauthorized persons. Measures include encryption of data during transmission, strong authentication mechanisms, and secure access to machines and data.
15.2 SECUREFX has put in place appropriate internal security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, SECUREFX limits access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal information on SECUREFX’s instructions and they are subject to a duty of confidentiality.
15.3 SECUREFX has put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where necessary.
General retention policy
16.1 To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
16.2 Generally, SECUREFX will keep your information for a period of five (5) years. In some circumstances, it may be necessary to keep your information for longer than that in order to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Legal Claims
16.3 Where SECUREFX considers there to be a risk to defend or bring legal claims, SECUREFX may retain your personal information as necessary for legitimate interests in ensuring that SECUREFX can properly bring or defend legal claims. SECUREFX may also need to share this information with insurers or legal advisers. How long SECUREFX keeps this information for will depend on the nature of the claim and how long SECUREFX considers there to be a risk that we will need to defend or bring a claim.
16.4 In some circumstances, SECUREFX may anonymize your personal information so that it can no longer be associated with you, in which case SECUREFX may use such information without further notice to you.
17.1 Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By accessing this website or other services we provide to you, you consent to SECUREFX collecting, maintaining, using, and disclosing personal information about you and provided by you or by another person as described above.
18.1 SECUREFX may make changes to this Privacy and Security Policy from time to time for any reason and will notify you of such changes by posting an updated version of this policy on this website or where appropriate, by email.
18.2 You are responsible for regularly reviewing this Privacy and Security Policy and if you use this website or other service we provide to you after any changes are published, any such use shall constitute your agreement to those changes.
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